Last updated: 14 September 2026

These Terms and Conditions apply when you visit zirkulu.com (the “Website”) or purchase products from Zirkulu online.

Please read them carefully before placing an order. By using the Website or completing a purchase, you agree to these Terms and Conditions. Nothing in these terms affects your statutory rights as a consumer.

1. About Zirkulu

The Website is operated by:

Legal business name: Zirkulu Limited
Trading name: Zirkulu
Registered address: 45 Main Street, Kinsale, Cork, Ireland
Postal address: Exchange Buildings, Market Street, Town-Plots, Kinsale, Co. Cork, P17 TD77
Email: info@zirkulu.com

In these terms, “Zirkulu”, “we”, “our” and “us” refer to Zirkulu Limited. “You” and “your” refer to the person using the Website or purchasing our products.

2. Using Our Website

You may use the Website for lawful, personal and non-commercial purposes.

You must not:

• use the Website fraudulently or unlawfully;

• interfere with the security or operation of the Website;

• introduce viruses or other harmful material;

• attempt to gain unauthorised access to the Website or its systems;

• reproduce or commercially exploit Website content without our permission; or

• use automated systems to extract data from the Website without our prior written consent.

We may suspend or restrict access to the Website where reasonably necessary for maintenance, security or legal reasons.

3. Product Information

We take reasonable care to ensure that product descriptions, photographs, colours, sizes and prices are accurate.

Colours may appear slightly different depending on your screen and device. Because some Zirkulu products use natural fibres and specialised materials, minor variations in colour, texture or finish may occur. These variations are not necessarily defects.

Measurements and weights are approximate unless stated otherwise. Please review the relevant product description, size guide and care instructions before purchasing.

4. Prices and Taxes

Prices are displayed in the currency selected on the Website and include Irish VAT where applicable.

Delivery charges, customs duties, import taxes and other applicable charges will be shown or explained before you complete your purchase where reasonably possible.

For deliveries outside the European Union, you may be responsible for local customs duties, import taxes or handling charges. These charges are determined by the destination country and are not controlled by Zirkulu unless checkout expressly states that they are included.

We may change our prices at any time, but a change will not affect an order we have already accepted.

5. Placing an Order

When you place an order, you are offering to purchase the selected products subject to these terms.

After checkout, we will send you an order-confirmation email. This acknowledges that we have received your order but does not necessarily mean that it has been accepted.

A binding contract is formed when we send you confirmation that your order has been dispatched, unless we expressly accept the order at an earlier stage.

We may decline or cancel an order where:

• a product is unavailable;

• we cannot authorise or verify payment;

• the price or product information contained an obvious error;

• delivery to the supplied address is unavailable;

• we reasonably suspect fraud or misuse; or

• accepting the order would breach an applicable law.

If payment has already been taken for an order we cannot fulfil, we will refund the amount paid.

You must provide complete and accurate billing, contact and delivery information.

6. Payment

We accept the payment methods displayed at checkout.

Payments are processed securely by our payment-service providers. Zirkulu does not generally receive or store your full payment-card details.

You confirm that you are authorised to use the selected payment method. Your order may be delayed or cancelled if payment cannot be authorised.

7. Discount Codes and Promotions

Discount codes and promotional offers are subject to any specific conditions displayed with the offer.

Unless stated otherwise:

• only one discount may be used per order;

• discounts cannot be exchanged for cash;

• discounts cannot be applied retrospectively;

• excluded products may apply; and

• an offer may be withdrawn or amended before an order is placed.

We may reject a discount where we reasonably believe it has been copied, transferred, altered or used contrary to its stated conditions.

8. Delivery

We process most orders within one to two business days. Estimated delivery times after dispatch are generally:

• Ireland: 2–3 business days;

• United Kingdom: 3–5 business days;

• European Union: 5–7 business days;

• United States: 7–9 business days; and

• rest of the world: 9–12 business days.

These are estimates rather than guaranteed delivery dates. Delays may arise from customs, weather, carrier disruption, public holidays or circumstances outside our reasonable control.

Available delivery methods and charges are displayed at checkout. Free-delivery thresholds, where offered, apply only to eligible destinations and order values.

Please contact us promptly if an order is delayed, damaged or appears to be missing. Your statutory rights are unaffected by any delivery estimate.

9. Cancelling or Changing an Order

If you need to cancel or change an order, contact info@zirkulu.com as soon as possible.

We will try to help if the order has not been packed or dispatched, but we cannot guarantee that a requested change will be possible.

Once an order has been dispatched, it must normally be handled through our returns process.

10. Your Right to Cancel an Online Purchase

If you are a consumer in Ireland, the European Union or another jurisdiction providing an equivalent right, you normally have 14 days from receiving your goods to tell us that you wish to cancel your purchase.

After notifying us, you normally have a further 14 days to return the goods.

To exercise this right, email info@zirkulu.com with your name, order number and a clear statement that you wish to cancel the contract.

You may inspect the goods as you would in a shop. However, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

The statutory right to cancel may not apply to:

• personalised or made-to-order products;

• sealed goods that are not suitable for return for health or hygiene reasons once unsealed; or

• other products excluded under applicable consumer law.

We will explain any relevant exclusion before purchase.

11. Zirkulu’s 30-Day Returns Policy

In addition to your statutory rights, Zirkulu allows eligible products to be returned within 30 days of purchase.

Returned products must be unworn, unused and in their original condition, with their original tags and packaging where reasonably possible.

To begin a return, email info@zirkulu.com with your order number and the items you wish to return. We will provide return instructions.

Unless an item is faulty, damaged, incorrect or the law requires otherwise, you are responsible for the cost of returning it.

We recommend using a tracked return service. Zirkulu is not responsible for a return until it reaches us.

Once the returned product has been received and inspected, we aim to process an approved refund or exchange within five to seven business days. Your bank or payment provider may require additional time to display the refund.

Original standard-delivery costs will be refunded where required by law. Additional charges paid for an enhanced or express delivery option may not be refundable.

12. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us promptly if an item is faulty, damaged or incorrect.

Email info@zirkulu.com with your order number, a description of the issue and, where helpful, photographs.

Depending on the circumstances and your rights under applicable consumer law, we may arrange a repair, replacement, price reduction or refund. We will cover reasonable return costs where the product is faulty, damaged or incorrect.

Normal wear and tear, accidental damage, improper use, failure to follow care instructions and reasonable deterioration through use are not product faults.

Our voluntary returns policy and product warranty operate in addition to, and do not replace, your statutory rights.

13. Product Warranty

We design Zirkulu products to be worn, used and taken outdoors, and we stand behind the quality of what we make.

If you believe that a product has developed a fault caused by its materials or manufacture, contact info@zirkulu.com with:

• your order number or other proof of purchase;

• a description of the issue; and

• photographs showing the product and fault, where possible.

We will assess the product fairly, taking account of its age, condition, care and intended use. Where we determine that a product has a manufacturing or material fault, we will provide an appropriate remedy. Depending on the circumstances and applicable consumer law, this may be a repair, replacement, price reduction or refund.

This warranty does not ordinarily cover:

• normal wear and tear;

• accidental damage;

• damage caused by misuse or use outside the product’s intended purpose;

• damage caused by failing to follow the product-care instructions;

• alterations or repairs carried out by someone other than Zirkulu or an approved repair provider;

• cosmetic changes that do not affect the product’s performance; or

• the natural ageing, fading or variation of fabrics and materials through regular use.

We do not currently offer a separate paid extended-warranty scheme.

This warranty is provided in addition to your statutory consumer rights. It does not replace, restrict or shorten those rights, and the 30-day returns period does not limit your rights where a product is faulty or does not conform to your contract.

14. Exchanges

Exchanges are subject to availability.

If the requested replacement is unavailable, we may offer an alternative or issue a refund. For international exchanges, it may be quicker to return the original item and place a new order.

15. Gift Cards

Zirkulu gift cards:

• may be used on eligible purchases through the Website or at participating Zirkulu locations;

• cannot ordinarily be exchanged for cash;

• must be protected like cash, as we may be unable to replace a lost or stolen code; and

• do not expire unless the terms displayed at purchase expressly state otherwise.

If an order paid partly by gift card is refunded, the relevant portion may be returned to the gift card.

Nothing in this section limits rights provided by applicable law.

16. Product Care and Use

You are responsible for following the care and use instructions supplied with a product or displayed on the Website.

Outdoor clothing cannot eliminate all risks associated with weather or outdoor activity. Product descriptions and performance ratings should be read alongside the product’s intended use and care requirements.

Nothing on the Website constitutes professional safety advice. You remain responsible for selecting suitable clothing and equipment for the activity, environment and conditions.

17. Intellectual Property

The Website and its contents—including the Zirkulu name, logos, photographs, graphics, product designs, text, videos and other materials—are owned by or licensed to Zirkulu and are protected by intellectual-property laws.

You may view and temporarily download Website content for your personal, non-commercial use. You may not reproduce, adapt, distribute, publish, sell or commercially use our content without prior written permission.

18. Reviews and User-Submitted Content

If you submit a review, photograph, video or other content, you confirm that:

• you created it or have permission to submit it;

• it is accurate and does not infringe another person’s rights;

• it is not unlawful, misleading, abusive or offensive; and

• it does not contain confidential information.

You grant Zirkulu a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our Website, products and marketing, subject to applicable privacy and advertising laws.

We may remove submitted content where we reasonably consider it inappropriate or unlawful.

19. Third-Party Links

The Website may contain links to third-party websites or services. We do not control those services and are not responsible for their content, availability, security or privacy practices.

A link does not necessarily mean that Zirkulu endorses the third party.

20. Availability of the Website

We aim to keep the Website accurate, secure and available, but we cannot guarantee uninterrupted or error-free access.

We may update, suspend or withdraw parts of the Website where reasonably necessary. This does not affect orders we have already accepted or rights that you have under applicable law.

21. Our Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

To the extent permitted by law, Zirkulu is not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by someone purchasing primarily for commercial purposes.

We are not responsible for delay or failure caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect of such events.

22. Privacy and Cookies

Our Privacy Policy explains how we collect and use personal data.

Our Cookie Policy and cookie-preference tool explain how cookies and similar technologies are used. Where consent is required, non-essential cookies will not be used unless you choose to accept them.

23. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our business, Website, services or legal obligations.

The version that applies to your purchase is the version in force when you place your order. The latest version and update date will remain available on the Website.

24. Governing Law

These terms are governed by Irish law.

If you are a consumer living elsewhere, you may also benefit from mandatory protections under the law of your country of residence. Nothing in these terms removes those protections.

The Irish courts will have jurisdiction, without preventing you from bringing a claim in another court where applicable consumer law permits this.

25. Contact Us

For questions about an order, return, warranty or these Terms and Conditions, contact:

Zirkulu Limited
Exchange Buildings
Market Street
Town-Plots
Kinsale
Co. Cork
P17 TD77
Ireland

Email: info@zirkulu.com